WeCaterOnline.com and Fazoli's realize that as helpful as the internet is it does tend to lose some of the unique person to person communication and security in dealing with large food orders.  Because of this, you will be contacted within 24 to 48 hours to confirm the order, payment method and to make sure that you have all the necessary information you need to have a successful event.  This insures that you have the security of mind that your order was received and a real live human being is taking care of you and your food will show up on time.  This allows us to get to know you better, to make sure we've understood your order correctly and to make sure we're not delivering 15 pizzas to your neighbor.

Pick-Up Orders
We require at least 24 hours lead time for orders placed on this site to ensure the restaurant has received your order and has time to make it.  For orders that are needed sooner, please call the restaurant directly so that they can start the process immediately.  You can find the restaurant information under the "How to Locate Us" link to the left.

Delivery Orders
We require at least 48 hours lead time for orders placed on this site to ensure staffing for delivery to your location.  We do require a complete address and phone number for delivery orders to ensure we can locate you or get a hold of you incase the driver gets lost.  Please include any special directions or unusual steps we may need to take (such as security gates or delivery only entrances) in the comments section when you check out.  If there are lots of special directions you may finish placing your order here then inform the restaurant when they call to confirm your order.

Full Service Onsite Orders
We require at least 3 days notice and a minimum of $100 for orders placed on this site to ensure staffing levels and food stock for setup at your location.  When serving food at your location it is very helpful to have a kitchen on location but it is not required.  We will need a phone number and name of someone that will be available during the event incase there are any questions.

Full Service Onsite orders include us coming out to your event, setting up our equipment, serving the food ourselves (and cooking onsite if necessary,) cleaning up our equipment and any area in your location that we used (serving line, kitchen equipment used, floors in kitchen) and removing any trash that resulted from our serving.  This clean up does not include the dining area where guests ate at unless it is discuss with the restaurant prior to setup.  Please inform the crew onsite where they can find dumpsters, trash recepticals and bags, mops and brooms, etc so that they can leave the location as clean as they found it.

Full Service Availability
When placing an onsite order, the restaurant will call to confirm that the date and time is available.  While we make every effort to ensure we can service you on the date you have chosen, we want to make sure that it does not conflict with another event already booked.  If the restaurant you have chosen is unable to serve your event due to staffing or other booked commitments, they may send your information to the next closest location so that you can be appropriately served.  In either case a Catering Booking Contract will need to be filled out prior to the event.  Placing your order on this website temporarily "holds" that date for your event until the contract is completed.

Payment Options
There are two payment options currently available to you: Cash on Delivery and Credit Card.  Even if you place your order using a credit card, please be aware that your card will not be charged until the day the food is actually made.  We reserve the right and you authorize us to authorize or debit your card any day up to a week prior to the event to ensure payment.  Orders utilizing the Cash on Delivery (or Pickup) will not be made available until the restaurant has contacted you either in person or on the phone.  A phone number is required for all Cash on Delivery (or Pickup) orders.  Please specify in your order if you need change for a large bill.  Checks are NOT accepted unless approved by the General Manager prior to delivery or pickup.  We may require a deposit of upto 50% of the order total on large orders or onsite orders.

Returns
If upon receiving your delivery you are not satisfied with the quality of what you ordered or if an error was made, do not eat the food, please place it back in its bag, with all carton materials and let us know.  We will gladly have a delivery person pick the order up and bring you an acceptable exchange of your liking. All return requests must be logged with the restaurant no later then 30 minutes after our delivery person drops the food off, and all requests for a return/exchange must accompany receipt as well as a logical reason for the return. IE: Wrong or Missing Item. Please do not attempt to return items you just didn't like the taste of.

Security
Our delivery people do not carry cash on them, any suspicious orders are subject to extra verification.